Company Name: J & B Apparel LLC
Email: info@jnbapparel.store
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Phone: +1 (307) 683-9642
At J & B Apparel LLC, we want the return and refund process to be clear and straightforward. Please review the policy below before requesting a return.
1. Return Eligibility
Eligible items may be requested for return within 14 days of delivery.
To qualify for a standard return, the item should generally be:
- Unused and unworn
- Unwashed
- In its original condition
- Returned with original tags attached where applicable
- Returned with original packaging where reasonably applicable
- Free from stains, odors, damage, or signs of wear
- Accompanied by proof of purchase or sufficient order information
Returned items may be inspected before a refund is approved.
Certain items may not qualify for discretionary returns, including:
- Clearance or final sale items identified as non-returnable
- Personalized or customized products
- Items that have been worn, washed, altered, or damaged after delivery
- Products missing important original tags or components
2. How to Start a Return
To request a return, contact us at:
Please include:
- Your name
- Order number
- Item or items you wish to return
- Reason for the return
- Photos where applicable, especially for damaged, defective, or incorrect items
If your return is eligible, we will provide the applicable return instructions.
Please do not automatically send merchandise to the J & B Apparel LLC business address listed on our website. Contact us first for authorized return instructions.
3. Return Shipping
Customers are generally responsible for return shipping costs for standard discretionary returns.
Different arrangements may apply when an item is confirmed to have arrived:
- Damaged
- Defective
- Incorrect
We recommend using a trackable shipping method and keeping your shipping receipt until the return process is complete.
4. Refund Processing
Once an authorized return is received, the item will be inspected.
If the return is approved:
- The refund will generally be issued to the original payment method
- We aim to process approved refunds within 7–10 business days
- You may receive an email notification once the refund has been processed
Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
Original shipping charges are generally non-refundable for discretionary returns unless the return resulted from our error or applicable law requires otherwise.
5. Exchanges
If you need a different size, color, or product, we recommend returning the original eligible item and placing a new order separately.
This can help avoid delays if the preferred replacement item has limited availability.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us within 3 days of delivery.
Email:
Please provide:
- Your order number
- A description of the issue
- Clear photos of the affected item
- Photos of the packaging where helpful
Please retain the item and packaging while the issue is being reviewed.
After review, an appropriate resolution may include a replacement, refund, return authorization, or another available solution depending on the circumstances.
7. Late or Missing Refunds
If an approved refund has not appeared after 10 business days from the date we confirmed processing:
- Check your bank account or card statement again
- Contact your bank, credit card issuer, or payment provider
- Allow for any additional processing time required by the payment provider
If the refund still cannot be located, contact us at:
8. Late Return Requests
Return requests made more than 14 days after delivery may not qualify for a discretionary return unless we approve an exception or applicable law requires otherwise.
We recommend contacting us as soon as possible if there is an issue with your order.
9. Contact Us
For questions about returns, refunds, damaged items, or an existing order, please contact:
J & B Apparel LLC
30 N Gould St Ste R
Sheridan, WY 82801
USA
Email: info@jnbapparel.store
Phone: +1 (307) 683-9642